Return & Refund Policy:
At Khilona Ghar, we aim to deliver products that bring joy and meet your expectations. Please read our policy carefully before requesting a return or refund.
Returns & Exchanges (3-Day Window)
- Returns or exchanges must be requested within 3 days of delivery.
- Requests raised after this period may not be accepted.
Eligibility for Returns
To qualify for a return or exchange:
- The product must be unused, unplayed, and in original condition.
- All original packaging, tags, accessories, manuals, and parts must be intact.
- The product should not show signs of usage, damage, or tampering.
Damaged, Defective, or Wrong Items
If you receive a product that is damaged, defective, or incorrect, please inform us within 3 days of delivery.
You will need to share:
- Order Number
- Clear unboxing video (recommended for faster approval)
- Photos of the product and packaging
- Description of the issue
After verification, we will offer:
- Replacement (preferred), or
- Full refund if a replacement is not available
Important Product Condition Note
Minor cosmetic variations such as slight color differences, small surface marks, or outer packaging damage that do not affect the product functionality or play experience are not eligible for return or replacement.
Return Process
- Contact us with your order details and reason for return.
- Once approved, our team will share return instructions and the next steps for pickup or dispatch.
- Refunds are processed to the original payment method after the returned item is received and inspected.
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