Privacy Policy

1. Information We Collect

When you interact with our website, we may collect the following types of information:

• Personal Information: Name, email address, phone number, billing/shipping address, payment details, and any other information you provide while placing an order or creating an account.
• Non-Personal Information: Browser type, device information, IP address, location data, and browsing activity on our website.
• Communication Data: Feedback, inquiries, or messages you send to our support team.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Communicate with you regarding your purchases, returns, or customer service queries.
• Provide updates on new products, offers, or promotions (if you have opted in).
• Improve website performance, functionality, and user experience.
• Detect fraud, unauthorized activities, or potential misuse of our website.

3. Sharing of Information

We respect your trust and do not sell or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Logistics partners, payment gateways, courier companies, and IT service providers who help us fulfill orders and improve our services.
• Legal Compliance: Government authorities or regulators when required by law or to protect our legal rights.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses secure servers, encryption, and industry-standard practices to safeguard your data. However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and cart details.
• Analyze traffic and improve site performance.
• Deliver personalized offers and advertisements.

You can disable cookies from your browser settings, but some website features may not work properly without them.

6. Your Rights

As a user, you have the right to:

• Access, update, or correct your personal information.
• Request deletion of your account and data (subject to legal or business record retention).
• Opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

7. Third-Party Links

Our website may contain links to third-party sites. Please note that we are not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies separately.

8. Children's Privacy

Khilonaghar.com does not knowingly collect personal information from children under the age of 13. Parents or guardians supervising online activity should ensure children do not share personal details without consent.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, laws, or our business practices. Updates will be posted on this page, and the "Last Updated" date will be revised accordingly.