Terms of Service

Welcome to Khilonaghar.com, operated by KHILONA GHAR INDIA LLP. By accessing or using our website, products, or services, you agree to be bound by the following Terms of Service ("Terms"). Please read them carefully before making a purchase.

1. General

• These Terms govern your use of Khilonaghar.com and all purchases made through the website.
• We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website after such changes constitutes acceptance of the revised Terms.
• All products listed on Khilonaghar.com are intended for personal, non-commercial use, unless otherwise specified.

2. Eligibility

• By using this site, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.
• If you are under 18, your parent/guardian must agree to these Terms on your behalf.

3. Products & Pricing

• All prices displayed on Khilonaghar.com are in Indian Rupees (INR) and are subject to change without notice.
• We make every effort to ensure product descriptions, images, and prices are accurate, but errors may occur. If a product is listed incorrectly, we reserve the right to cancel the order and refund your payment.
• Availability of products may vary, and we cannot guarantee that all items displayed will always be in stock.

4. Orders & Payments

• All prices displayed on Khilonaghar.com are in Indian Rupees (INR) and are subject to change without notice.
• We accept payments through secure online gateways. For Cash on Delivery (COD) orders, additional charges may apply.
• KHILONA GHAR INDIA LLP reserves the right to refuse or cancel any order at its discretion, including in cases of stock unavailability, pricing errors, or suspected fraudulent transactions.

5. Shipping & Delivery

• We aim to dispatch orders within the timelines mentioned on our Shipping & Return Policy page.
• Delivery times are estimates and may vary depending on location, courier delays, or unforeseen circumstances.
• We are not liable for delays caused by courier companies or factors beyond our control.

6. Cancellations, Returns & Refunds

• Orders can be canceled within 24 hours of placing the order (before dispatch).
• Returns are accepted within 3 days of delivery, subject to conditions mentioned in our Return Policy.
• Refunds will be processed within 7-10 working days of approval.

7. User Conduct

You agree not to:

• Use the website for fraudulent or unlawful purposes.
• Interfere with the operation of the website or attempt unauthorized access.
• Copy, distribute, or misuse any content, trademarks, or intellectual property from Khilonaghar.com.

8. Intellectual Property

• All content on Khilonaghar.com, including text, images, graphics, logos, and designs, are the property of KHILONA GHAR INDIA LLP and are protected by copyright and trademark laws.
• You may not reproduce, modify, distribute, or use our content without prior written permission.

9. Limitation of Liability

• KHILONA GHAR INDIA LLP is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
• We do not guarantee uninterrupted, error-free access to the website at all times.
• Our liability is limited to the value of the product purchased.

10. Indemnification

You agree to indemnify and hold harmless KHILONA GHAR INDIA LLP, its directors, employees, and affiliates from any claims, damages, liabilities, or expenses arising from your use of the website or violation of these Terms.

11. Governing Law & Jurisdiction

• These Terms are governed by the laws of India.
• Any disputes will be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.