Shipping & Return Policy

1. Shipping within India

• We aim to dispatch orders within 2 working days (Monday to Friday, excluding public holidays) from the time your order is confirmed.
• Orders placed on weekends or public holidays will be processed on the next working day.
• In some cases (e.g. bulk orders, pre-order or out-of-stock items), dispatch may take longer. In such instances, we will notify you via email or phone.
• For out-of-stock items or products under production, dispatch may take 2-6 weeks. You will be kept informed of any delay.

2. International Shipping

• We also ship to select international destinations (e.g. USA, Europe, Middle East).
• For international orders, shipping, import duties, taxes, and handling fees are the customer's responsibility.
• Customs clearance and delivery times may vary depending on the destination country.
• We will provide tracking / status updates when available.

3. Cancellation Policy

• You may cancel your order within 24 hours of placing it (before dispatch) by contacting us (see contact details below).
• After 24 hours, or once the order has been shipped, cancellation is not guaranteed and may not be possible.
• If we cancel an order (for instance, due to pricing errors or stock issues), we will refund the full amount you paid.
• If cancellation is accepted, refunds (excluding shipping fees, if any) will be processed via your original payment method.

4. Return & Exchange Policy

• Returns or exchanges are accepted only if initiated within 3 days from the date you receive the product.
• Products must be unused, in original condition, with all original packaging, tags, accessories, and manuals.
• To request a return or exchange, contact us with:
  • Your Order Number
  • Delivery address
  • Reason for return / exchange
• Photographs (if applicable — e.g., for damages) if the item is wrong, defective or damaged in transit, notify us immediately (within the 3-day window).
• Upon approval, we may arrange a reverse pickup (where available). If reverse pickup is not feasible in your area, you may be asked to ship back the item at your cost.

5. Damaged / Defective Items

• If you receive a damaged or defective item, send us clear photos along with your Order ID within 3 days of delivery.
• Products must be unused, in original condition, with all original packaging, tags, accessories, and manuals.
• We’ll verify the issue, and then offer you:
  • A replacement (preferred), or
  • A full refund (if the same item is unavailable).
• Slight cosmetic imperfections that do not affect functionality may not be considered eligible for return.

6. Refusing Delivery

• If you notice that the packaging is tampered or the item appears damaged on delivery, you may refuse acceptance.
• Immediately contact us so we can assist in resolving via return pickup or alternate arrangement.

7. Refund Processing

• Once a cancellation or return is approved, refunds will be initiated to your original payment method within 7 to 10 working days.
• For Cash on Delivery (COD) orders, you may be asked to share bank account details so we can process refund via bank transfer.

8. Additional Terms

• We reserve the right to modify this policy at any time.
• Frequent or abusive returns (e.g., multiple returns within a short period) may lead to refusal of future return requests.
• Some items may be marked as non-returnable (e.g., clearance, personalized items, hygiene-sensitive products).
• Incomplete or incorrect address or inability to deliver due to customer-related issues may incur extra re-delivery charges, which will be passed to the customer.